I was suppose to travel from Singapore to Bangkok by Finnair at 2150hrs but it was delayed till 1120hrs the next day by Garuda. That’s more that 13hrs. Finnair did provide food and accomodation but I was charged for Bangkok hotel for ‘no show’ and other $$ related.. I regret not buying any insurance.
Send an email to Finnair abt a mth back till now no reply. Called Singapore Finnair Office and I was told to wait for 4-6wks for reply (1st Call). Called in again today another agent told me that it will take 3-8wks for reply. When I asked why it took so long for a reply, he laughed and said I was not the only one. I was very pissed, being delayed for more than 13hrs is no laughing matter! I asked for the name of the person in charge for such cases, but was told that it will be the staff in Finland and he don’t know the name and unable to find out who. Unreliable and Bad Customer Service.
Hope somebody can help me on what should I do next to claim compensation. Thanks in advance.
I do believe the person in charge of the claim compensation department is Helen waite, so take your problem to Helen waite.
good man Mr BOB if not c ur solicitor for advice
Unfortunatly I doubt you will be compensated. I worked in affiliation with Apple Vacations and the airline they were using had a 12 hour delay, then a cancellation until the next morning. The airline will give you a meal voucher and possibly a discounted fare on a hotel. But Sadly to say they cant cover for other expenses. That is why insurance is offered. Like when you crash your car and its your fault, Toyota isnt going to pay for the damage right? Similar in this case. I doubt your questions will be answered with the airline or whomever you are tying to get in contact with. Things happen in the airline industry and its not always a win win situation and not always an easy 1,2,3 step game. Im sorry but this is more than likely the truth, I know what it is like to be upset, With the flight delay I had passengers were irate and the only people they could turn to was, us, the gate agents. It was a mechanical issue and we were getting screamed at like no other. I completly understand the frustration, but these things happen. So Sorry,
You can try directing your complain to higher body like FAA for American airlines and ICAO for others on the airline practice. Should hasten your query a bit.