I was suppose to travel from Singapore to Bangkok by Finnair at 2150hrs but it was delayed till 1120hrs the next day by Garuda. That’s more that 13hrs. Finnair did provide food and accomodation but I was charged for Bangkok hotel for ‘no show’ and other $$ related.. I regret not buying any insurance.
Send an email to Finnair abt a mth back till now no reply. Called Singapore Finnair Office and I was told to wait for 4-6wks for reply (1st Call). Called in again today another agent told me that it will take 3-8wks for reply. When I asked why it took so long for a reply, he laughed and said I was not the only one. I was very pissed, being delayed for more than 13hrs is no laughing matter! I asked for the name of the person in charge for such cases, but was told that it will be the staff in Finland and he don’t know the name and unable to find out who. Unreliable and Bad Customer Service.
Hope somebody can help me on what should I do next to claim compensation. Thanks in advance.